Frequently Asked Questions (FAQs)
Why isnât my payment method working?
If you’re experiencing payment issues, here are a few things to check:
– Make sure the country entered matches the country of your payment card.
– Ensure the phone number provided contains only numbers, not letters.
– Clear the cache in your web browser.
– Try using a different email address.
– Use a different web browser, such as Google Chrome, Mozilla Firefox, Microsoft Edge, or Apple Safari.
Do I need an account to purchase products?
No, an account is not required. You can choose to check out as a Guest. However, if you prefer, you can create a free account.
How do I sign up for a free account?
To sign up, click REGISTER [here]. You can also find the register option in the menu under “Login.”
What payment methods are accepted?
We accept most debit/credit cards and PayPal.
How many times can I access my downloads?
Unlimited access: You can download your purchased products as many times as you like and on as many devices as you wish.
When will my order be available?
Your order will be ready for download immediately after checkout. Youâll find the download links on the order confirmation page and in the âMy Downloadsâ section. Additionally, you will receive an email with the download links.
I havenât received any emails with my digital download. Where is it?
Please check your Junk or Spam email folders. Sometimes, email providers like Outlook, Yahoo, or Gmail may redirect our emails there. In rare cases, it might take up to 5 minutes for the email to arrive.
What devices can I use to open eBooks or listen to audio files?
We recommend using a PC, Mac, or laptop for the best experience. However, our files are also compatible with smartphones (e.g., iPhone, Android) and tablets (e.g., iPad).
Iâm not getting a response from contact form. How can I contact you?
Due to time zone differences, we may not always be online. You can leave a message in the contact form along with your email address, and weâll respond as soon as possibleâusually within 2-3 hours and no more than 8 hours.
Iâm having trouble opening a .zip file. What should I do?
Some larger files, like videos, are stored in .zip folders. Youâll need to extract the folder to access its contents.
– On Windows: Right-click the .zip file and select âExtract All.â
– On Mac: Use the built-in extractor by double-clicking the .zip file.
Alternatively, you can use free tools like 7Zip, WinRAR or WinZip for extraction. You can download 7Zip [here].
We hope this answers your questions! If you need further assistance, feel free to reach out.